FAQ
- What is Lila&George?
Visit our About Us page
- Where can i find more information about the rescues you help?
See our Rescues page or our instagram account @lilaandgeorge
- I want to submit a specific rescue to help
Awesome! Please send an email to hellolilaandgeorge@gmail.com with a few words on why you would like to help this specific rescue.
- What is the jewelry made of?
All the bracelets are made of stainless steel
- How to take care of the jewelry?
Simply use a mild soap with water.
Gently rub it with your fingers. Rinse with clear water and wipe it down using the microfiber cloth provided with your jewelry.
- How long does it take to get my order?
All orders are processed over the weekend. Whether the order was placed on a Monday or a Friday -> it will be processed over the weekend (Saturday & Sunday)
Shipping can vary - it is standard for US orders to take up to 7 days and for international orders to take up to 3 weeks (21 days) of transit time via regular USPS mail
- I want to print more than 1 picture
No problem! You can print up to 2 pictures per bracelet
- Do you ship internationally?
Not yet but we are working on it
You can send us an email to let us know where you would like to ship !
- Do you offer free shipping?
Yes via standard ground USPS mail
- What should I do if my order is lost, stolen, or damaged?
Please reach out to hellolilaandgeorge@gmail.com
- What is your return policy?
30 days money back guarantee. Feel free to reach out to hellolilaandgeorge@gmail.com to share the issue with us.
- Is there a warranty?
We are happy to assist with any issue you may have - feel free to reach out to hellolilaandgeorge@gmail.com
- I am not happy with my purchase
30 days money back guarantee - no questions asked
- How can I track my order?
We are currently working on implementing tracking numbers in our system. They should be available very soon! Thanks in advance for your patience <3